ITCS provides multi award winning IT Computer Support and Managed Maintenance Services to hundreds of businesses throughout Wales and the South West of England. As Wales’s number one IT Outsourcing Partner, they consistently save their clients £1000's of pounds each year, by delivering innovative and cost effective solutions.

ITCS provide a broad portfolio of business and technology solutions. Covering supply, installation, configuration and technical support of all computer related software, hardware, networking, training, Internet, e-mail solutions, and much more.

Their services cover Software Development, Web Design, Trade Price Hardware, Network Solutions, Data Backups, Disaster Recovery, Virus Removal Protection, SPAM filtering, Maintenance & Support.

“We understand that the real value of IT services has nothing to do with supporting technology. Our focus is on supporting people - using technology to help improve their performance and to eradicate technology constraints,” says Brian Stokes, director and co-founder of the business. “We love a challenge. If you have a specific problem, our engineers and consultants can often provide unique insight into the solutions available.”

Working with Oakbank Business Improvement

Oakbank conducted a skills review with ITCS to ensure the organisation had the skills they would need to achieve their business plan.

“When we developed the business plan there were gaps identified” explains Brian Stokes. “Therefore it was extremely important for us to fill these gaps to enable the growth plans to succeed. Will Campion has helped us to access the right training and development to bridge these gaps and ensured we qualified for match funding as well.”

Oakbank helped improve the skills of the team by addressing different facets of the business individually.

Oakbank recommendations included:

• The introduction of regular staff meetings to establish priorities, assess progress, and to quickly instigate changes should new demands create the need for a redefined schedule.

• Giving staff greater autonomy over their tasks to encourage enhanced productivity and greater accountability.

• The definition of management roles as well as the established technical ones.

• Going forward for IiP recognition.

Outcome of working with Oakbank

“Oakbank’s input was simple and effective,”confirms Brian Stokes.

“Improved communication has helped staff to see the bigger picture, and to understand that they play a crucial part in it, thereby enhancing motivation, and, ultimately productivity.”

“The regular meetings pay off: because everybody understands what they need to be doing, the managers have fewer interruptions, and can get on with their own tasks more effectively.”

ITCS have successfully achieved Investors in People recognition and are listed as one of Wales’ Fast Growth 50.